Refund policy
Return Policy
To start a return, please contact us at sunnyoutdoor10@gmail.com
We want you to be completely satisfied with your purchase. If for any reason you need to make a return, please follow the steps below.
Return Period All return requests must be submitted within 30 days of receiving your shipment.
Return Reasons & Fees
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Quality Issues or Our Error: If your item is received damaged, defective, or incorrect, please contact us within 30 days. After you provide a picture or video of the issue, we will offer a full replacement or a refund, and we will cover all return shipping costs.
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Non-Quality Returns: If you are returning an item for personal reasons (e.g., you changed your mind), you will be responsible for the return shipping costs. A 20% restocking fee will also be applied to the refund.
Return Process
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Submit a Request: Please contact our customer service team via email with your order number, reason for return, and any relevant photos or videos.
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Receive Authorization: Once our representative reviews and approves your request, you will be issued a Return Authorization (RAM) number.
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Ship the Item: Package the item securely and ensure all original accessories are included. Unauthorized returns may not be accepted.
Please Note
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Once your return is processed and approved, please allow 5-7 business days for the request to be completed.
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The final decision on whether an item is eligible for return is at the company's discretion.